frequently asked questions:
What services do you offer?
We offer overnight boarding for dogs, as well as Immersive Training (board and train). You can read more about our services here.
Where are you located?
We are located in the Town of Taghkanic in Columbia County, NY.
How do I become a new client?
The first step to becoming a new client is to create a profile for yourself and your dog(s) on our online portal. You will need to provide some basic information about your dog(s) that will help us determine whether the the Hudson Valley Dog Farm will be a good fit for your dog.
How do I book a stay for my dog?
Once you have set up your profile in our online portal, you will be able to request dates for your dog. You will hear back from us within 24 hours of making your request. We require a 25% nonrefundable deposit to secure dates.
How can I tell if my dates are available?
You can request dates for your dog through our online portal. You will hear back from us within 24 hours of making your request. Please do not call or email asking about specific dates. All requests should go through the online portal.
How far in advance should I book my reservation?
We only have ten spots available, so we tend to book early. You may request a reservation through the online portal up four months in advance and we encourage you to book a reservation as soon as your dates are firm, up to four months in advance. Please note that we require a 25% nonrefundable deposit to hold a reservation.
My dog doesn’t like other dogs – can he still stay with you?
Our regular boarding services are for dogs that are social with other dogs. We allow up to 2 “solo dogs” at a time (dogs that must go out by themselves and are not social with other dogs). There is an additional charge for “solo dogs,” and you should designate that your dog is not social at the time you make your reservation. If we determine your dog is not social with other dogs after he or she arrives, you will be charged the “solo dog” upcharge.
My dog doesn’t like new people, can he still stay with you?
Many dogs take time to warm up to new people. This is a normal part of becoming familiar with us and our staff and a new environment. However, we do not take dogs that are aggressive toward humans and/or have a bite history. If you are not sure how your dog will do in this type of environment with new people, you should arrange for a meet and greet with us.
Can my dog stay with you if he has medical problems?
We are able to accommodate routine daily medications that can be taken in your dog’s food, a pill pocket, etc. and/or a monthly flea/tick medication. We do not administer any type of injections. We should know about any medication administration in advance and the reason for the medication.
Can we visit the facility ahead of time?
Once you have been approved as a new client, and have dates in mind for a future stay, we would be happy to schedule an appointment for you to visit the Dog Farm.
Do you do trial stays?
We do not require trial stays, but if you have a dog that is nervous in new environments, nervous around new people, or otherwise are unsure how your dog will do in a boarding environment, we can arrange for a trial stay. To give your dog a chance to settle in this environment and get a good understanding of how your dog will do on a longer visit, we recommend a 3-night trial visit.
Where do the dogs sleep at night?
Each dog stays in a private 4 x 6 kennel with solid panel sides to provide privacy. Each kennel comes with a Kuranda bed (elevated, cot-style bed).
What are your vaccine requirements?
We require up-to-date rabies, Bordetella and distemper/parvo vaccines.
What are your pickup and drop off times?
Pick up and drop off times are by appointment and are scheduled between the hours of 8-10 am and/or 3-5 pm. We do not allow pickups or drop offs on Tuesdays or on Sunday afternoons.
What should I send with my dog? How should I pack for my dog’s visit?
You should pack your dog’s food (with feeding instructions), any medications they will need while here, including flea and tick medication. Each room comes with an elevated cot style bed, but you are welcome to send a bed or blankie from home to place on top of the cot style bed. If your dog enjoys chewing, we encourage sending a recreational chew toy for your dog to enjoy while in his room during down time. Please note that we cannot be responsible to for damages to blankies, beds or chew toys while your dog is staying with us.
Will you keep me updated about my dog while they are with you?
Yes! We keep pet parents updated on their pets while they are with us, just as we would want to be. We send photos, videos and updates via direct text. You always have a personal line to how your pet is doing while with us.
What if we need to cancel our dog’s stay?
We require a 25% nonrefundable deposit to hold your dog’s reservation. If you need to cancel your stay at any time, there are no refunds.
What if we decide to pick up our dog early?
You are welcome to pick up your dog early; however, you will be responsible for the full amount of the scheduled stay.
What if my dog gets sick right before his scheduled stay?
The Dog Farm is for well dogs. Please do not drop off a sick dog. If your dog gets sick before you leave for a trip, please take them to the vet and make sure they are on the mend before coming to us. We cannot accommodate dogs with communicable diseases that need to be kept apart from other dogs and will not risk the health of other dogs that are staying with us.
What if my dog gets sick while he is staying with you?
We keep you up to date about what is going on with your pet. However, If we see something that isn’t right about your pet, we will reach out to you about what to do, including taking your dog to the vet if necessary.